Frequently asked questions

General

General questions Poke 'n Smoke

Simply poke a hole in your cigarette filter and insert the flower stick. It’s that easy! This method allows for optimal flavor and effect while maintaining discretion.

We currently offer four premium flavors: Cali Orange, Lemon Haze, Bubba Kush, and Critical Jack. Each provides a unique terpene profile and experience.

Our Light variant is recommended for casual smokers with little to no tolerance, while our Strong variant is designed for regular users who desire a more potent experience.

Poke ‘n Smoke offers premium flower sticks containing real cannabis flowers with preserved live terpenes, natural flavors, and THCA. Our products are designed for convenience and a pure flower experience.

We are available in various shops in Amsterdam, Utrecht, Rotterdam and in other cities.

Shipping

Everything regarding shipping

Standard letterbox shipping is free for orders above €20. For orders below €20, standard shipping fees apply. Track & Trace shipping is available for €6.95.

Yes, we ship to Spain, Belgium, Luxembourg, and Denmark. International shipping costs €3.95 for orders under €40 and is free for orders above €40. International Track & Trace shipping is available for €11.95.

Standard letterbox shipping doesn’t include tracking. However, you can opt for Track & Trace shipping for an additional fee if you prefer to monitor your package.

For orders placed before 5:00 PM on business days, we typically ship the next day. Delivery within the Netherlands usually takes 1-2 business days after shipping. International delivery times vary by country.

Yes, all our packages are shipped in discreet packaging without any indication of the contents.

Orders

Manage your online orders

You can easily place an order through our webshop. Simply browse our products, select your desired items, and proceed to checkout.

If you need to modify or cancel your order, please contact our customer service as soon as possible. We can only make changes if your order hasn’t been processed for shipping yet.

While creating an account is recommended for a smoother shopping experience and order tracking, it’s not mandatory. You can register through the Woo my-account page.

Information about our accepted payment methods can be found during the checkout process on our website.

There is no minimum order amount, but orders above €20 qualify for free standard shipping within the Netherlands, and orders above €40 qualify for free standard shipping internationally.

Returns

Everything regarding returns

If your order arrives damaged, please contact us immediately with photos of the damaged items. We’ll work to resolve the issue promptly.

Yes, exchanges are possible. Please contact our customer service to arrange an exchange.

If you need to return a product, please contact our customer service with your order number and reason for return. We’ll guide you through the process.

Please check our Terms & Refunds page for detailed information about our return policy.